JOB IDENTIFICATION
Job Title : Account Manager
Reportsto: Account Director
Subordinates: Account Executives

MAIN PURPOSE OF THE JOB
To drive the Company’s growth in business volume and profitability by generating increased business from existing and new clients.

PRINCIPAL RESPONSIBILITIES

• Achieving business targets in both volume and profitability
• Growing business volume from existing clients
• Building the client base by acquiring new accounts
• Brief taking, proposal writing and presentation, fieldwork management, report writing and presentation
• Project planning, implementation, monitoring and control to ensure excellence in execution.
• Project review, analysis and evaluation to assess success and efficiency
• Quality control of the entire process
• Briefing & de-briefing the field staff – field marketing reps, sales reps & others
• Briefing the operations departments on the staff and logistical support requirements
• Liaising with the operations department for project costing to ensure profitability targets are achieved for each
• Preparing costing documents and forwarding to client for acceptance
• Following up with client for local purchase orders (L.P.O) or contracts
• Signing off project budgets for expenditure approval
• Liaising with accounts department to prepare and send invoices to clients for each projects
• Confirmation of project payment with accounts before commencement of work
• Following up with the client for final payment after project completion and submission / presentation of the report
• Sending customer satisfaction survey to clients and follow up for collection
• Ensuring back up for all the work done on a project
• Preparing project status update for both internal and client use
• Client service
• Attend to any duty as otherwise directed by your supervisor or the General Manager.

PERSON SPECIFICATION